Accessibility Statement
Effective June 10, 2026 · Applies to all visitors, account holders, and recipients of any RingsToday service or communication.
Our commitment
RingsToday aims to be usable by everyone, including customers using assistive technology, low-vision settings, keyboard-only navigation, or reduced-motion preferences. We target conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level.
What we do
- Semantic HTML structure with logical heading order.
- Alt text on every meaningful image, including catalog photos and IGI report images.
- Visible focus rings on every interactive element, with no reliance on hover-only affordances.
- Keyboard navigation through every primary task: building a collection, sending a share link, contacting the concierge, completing checkout.
- Color contrast of 4.5:1 or better for body text and 3:1 or better for large text and meaningful graphics.
- Honoring the operating-system
prefers-reduced-motionsetting on animations. - Form fields with associated labels, descriptive error messages, and inline validation hints.
Known limitations
- Some third-party embedded content (for example, the payment processor’s checkout iframe) is governed by that vendor’s accessibility implementation.
- Older catalog photos, including some bucket photos sourced from grading-lab archives, may have generic alt text. We are progressively re-describing them.
- The visual diamond-proportions tool is, by its nature, visual; we provide a text-based proportions summary alongside the visual.
Reporting an accessibility barrier
If you encounter a barrier — a page that is unusable with a screen reader, a control that traps keyboard focus, a color combination that fails contrast, or anything else — please tell us. Email concierge@ringstoday.com with a short description, the URL where you encountered it, and (if you can) the assistive technology you were using. We will acknowledge within 5 business days and prioritize a fix.
You may also call 1-800-555-0188 during atelier hours; the concierge can place an order for you over the phone while we work on the barrier.
Alternate channels
Every customer-facing task — building a collection, discussing a stone, placing an order, requesting a return — can be completed by phone or email with the concierge. You do not have to use the website to be a customer.
Contact
Questions about this policy? Reach the concierge by email or phone — both are monitored on the same days the atelier is open.
Other Policies
- Terms of Service— How the concierge service works, your obligations, our liability, and the arbitration clause.
- Privacy Policy— What we collect, how we use it, who we share it with, and your rights. We do not sell personal data.
- SMS & iMessage Terms— Concierge + automated text-alerts disclosures, opt-in / opt-out, frequency, message and data rates, and Loop Message specifics.
- Refund & Returns— 30-day window, 20% restocking fee, conditions, and the stone-swap full-refund guarantee.
- Ethical Sourcing & Materials— Diamond origin disclosure, Kimberley Process, recycled metals, vendor code of conduct.
- AI Usage Disclosure— Where AI assists the concierge, what it never decides, and how to request a human-only path.
- Shipping & Insurance— Insured carriers, adult signature, lead times, risk of loss, and damaged-on-arrival handling.
- Warranty & Aftercare— Lifetime resize, twelve-month manufacturing-defect cover, free cleaning + inspection, separate loss insurance.
- Industry Memberships— The trade bodies we belong to — including the Jewelers Board of Trade — and what membership means for you.
- Vendor Vetting Policy— How we evaluate every wholesale supplier before they touch your order — credit, conduct, conflict, and continuity.