Plain-language policies, in writing.
Engagement-ring shopping involves trust, money, and a stone that has to be right the first time. We put every policy in writing — pricing, returns, sourcing, messaging, AI use — so you can see what you are agreeing to before you commit. All policies effective June 10, 2026.
Terms of Service
How the concierge service works, your obligations, our liability, and the arbitration clause.
ReadPrivacy Policy
What we collect, how we use it, who we share it with, and your rights. We do not sell personal data.
ReadSMS & iMessage Terms
Concierge + automated text-alerts disclosures, opt-in / opt-out, frequency, message and data rates, and Loop Message specifics.
ReadRefund & Returns
30-day window, 20% restocking fee, conditions, and the stone-swap full-refund guarantee.
ReadEthical Sourcing & Materials
Diamond origin disclosure, Kimberley Process, recycled metals, vendor code of conduct.
ReadAI Usage Disclosure
Where AI assists the concierge, what it never decides, and how to request a human-only path.
ReadShipping & Insurance
Insured carriers, adult signature, lead times, risk of loss, and damaged-on-arrival handling.
ReadWarranty & Aftercare
Lifetime resize, twelve-month manufacturing-defect cover, free cleaning + inspection, separate loss insurance.
ReadAccessibility Statement
WCAG 2.1 AA target, known limitations, and how to report a barrier so we can fix it.
ReadIndustry Memberships
The trade bodies we belong to — including the Jewelers Board of Trade — and what membership means for you.
ReadVendor Vetting Policy
How we evaluate every wholesale supplier before they touch your order — credit, conduct, conflict, and continuity.
Read
These policies are part of the agreement between you and RingsToday. By using the service you accept the Terms of Service and acknowledge the Privacy Policy.